These Terms of Use (“Terms”) govern your access to and use of the Process Place platform, website, and related services (collectively, the “Service”) provided by Process Place (“we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
The following terms have specific meanings as used throughout these Terms of Use:
You must be at least 18 years old and capable of entering into a binding agreement to use the Service. By registering an Agency account, you represent that you have the authority to bind your Agency to these Terms. Each Agency must maintain at least one authorized Agency Owner.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete registration information and to update it as necessary. You must notify us immediately at support@process.place if you become aware of any unauthorized access to or use of your account. We are not liable for any loss arising from unauthorized use of your account.
Access to the Service requires a paid subscription. Pricing is based on a per-user, per-month model as published on our website. We reserve the right to change pricing with 30 days’ advance notice. Price changes will take effect at the beginning of your next billing cycle following the notice period.
Subscriptions are billed monthly or annually in advance, depending on the plan selected. All payments are processed through Stripe. By providing payment information, you authorize us to charge the applicable fees to your designated payment method. Fees are non-refundable except as expressly stated in these Terms or as required by law.
If payment fails, we will attempt to collect the outstanding amount and may suspend access to the Service until the balance is resolved. Accounts with payments overdue by more than 30 days may be subject to termination.
You may use the Service solely for its intended purpose: managing your agency’s client relationships, proposals, contracts, projects, invoicing, and related business operations. You agree to use the Service in compliance with all applicable laws and regulations.
You retain all ownership rights in the Content you upload to or create within the Service. By using the Service, you grant us a limited, non-exclusive, worldwide license to host, store, process, and display your Content solely as necessary to provide and improve the Service. This license terminates when you delete your Content or your account.
Content generated by Process Place’s AI features (including briefs, proposals, call summaries, and pricing suggestions) is generated based on your inputs and data. You own the AI-generated Content created for your Agency. However, you acknowledge that AI-generated Content may require review and editing before use, and that you are solely responsible for verifying the accuracy, completeness, and appropriateness of any AI-generated Content before sharing it with clients or relying on it for business decisions.
The Service, including its software, design, algorithms, AI models, documentation, branding, and all related intellectual property, is and remains the exclusive property of Process Place. These Terms do not grant you any ownership interest in the Service itself. All rights not expressly granted are reserved.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such feedback for any purpose without obligation to you.
The Service enables Agencies to create client-facing portals and intake experiences. You are solely responsible for your relationships with your Clients, including the accuracy of proposals, contracts, and invoices you send through the Service. Process Place is a platform provider and is not a party to any agreement between you and your Clients. You are responsible for ensuring that your use of the client portal features complies with applicable laws, including privacy and data protection laws, with respect to any Client data you collect through the Service.
The Service may integrate with third-party tools and platforms such as calendar applications, payment processors, and communication services. Your use of these integrations is subject to the terms and privacy policies of the respective third parties. We are not responsible for the functionality, availability, or data practices of third-party services, and we make no warranties regarding them.
The Service offers call recording and transcription features through third-party integrations. You are solely responsible for obtaining all necessary consents from call participants before recording. Recording laws vary by jurisdiction, and many require the consent of all parties to a call. Process Place provides the technical capability but does not provide legal advice regarding recording consent requirements. Failure to obtain proper consent may result in legal liability for you.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
AI-GENERATED CONTENT IS PROVIDED FOR INFORMATIONAL AND DRAFTING PURPOSES ONLY. IT MAY CONTAIN ERRORS, INACCURACIES, OR OMISSIONS. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EDITING, AND APPROVING ALL AI-GENERATED CONTENT BEFORE USE. PROCESS PLACE DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR LEGAL SUFFICIENCY OF AI-GENERATED PROPOSALS, CONTRACTS, OR OTHER DOCUMENTS.
The Service, including AI-generated contracts and proposals, does not constitute legal, financial, or tax advice. You should consult qualified professionals for advice tailored to your specific circumstances.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROCESS PLACE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Process Place and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including privacy rights; (d) Content you upload or generate through the Service; or (e) your failure to obtain required consent for call recording.
You may terminate your account at any time by contacting us at support@process.place or through your account settings. Upon termination, your right to use the Service ceases immediately. Fees already paid are non-refundable, except for unused portions of annual subscriptions, which will be refunded on a pro-rata basis.
We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, if your account is overdue, or for any other reason at our sole discretion. In the case of termination for cause, no refund will be provided.
Upon termination, your right to access and use the Service will immediately cease. We may retain your Content for a limited period to allow you to retrieve it, after which we may delete it. Provisions of these Terms that by their nature should survive termination shall continue to apply.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We may update these Terms from time to time. Material changes will be communicated via email or through the Service at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware. You consent to the personal jurisdiction of such courts.
If you have any questions or concerns about these Terms of Use, please contact us at:
Process Place
Email: support@process.place